Frequently Asked Questions
Everything you need to know about your Numero Group shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unopened condition. Please note that certain limited edition or digital items may be final sale.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
What should I do if my item arrives damaged?
Please contact our customer support team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or a full refund immediately.